Shipping • Returns • Exchanges
Orders placed with Heated 4 U are shipped within 2-3 business days. Once shipped, tracking information is sent to the email provided to us on the order. All shipping costs are non-refundable. If you would like to have a signature required for your package or purchase shipping insurance, add the desired shipping upgrade during checkout. Shipping cost is $5.95 for subtotals under $49, and free shipping for all subtotals over $49.
Product ownership transfers to the customer upon shipping, therefore, we are not responsible for any carrier issues or related costs that are not the direct result of our negligence. Heated 4 U will assist to the best of our ability, but filing claims with the carrier and rectifying any shipping issues is the sole responsibility of the receiving customer. These issues include but are not limited to:
• Carrier losing or damaging the package in transit;
• Packages stolen from the carrier or stolen once it arrives at its shipping destination; and
• Packages addressed to the location specified in the order, but delivered to the incorrect address.
RETURN & EXCHANGE POLICY
For products purchased from Heated 4 U, our return & exchange policy is 30 days from the date of purchase with a valid receipt or proof of purchase. Any technical issues with an item past the 30 day return window will be considered a warranty claim. Visit our Warranty Page for details on each Vendor's warranty policy.
To be eligible for a return or exchange, the product must be unworn, unused, clean, and in the original packaging. For products returned without all packaging intact, a restocking fee up to $15 will be deducted from the refund total. We will not accept returns or exchanges if the item is dirty or has been torn, broken, stained, or damaged in any way. We are not liable for product issues resulting from misuse, not following provided instructions, or mishandling.
All shipping costs are the responsibility of the customer. Heated 4 U will only cover roundtrip shipping costs if an exchange in size is needed due to a California Heat representative recommending and shipping the incorrect size. For products over $50 we strongly recommend purchasing shipping insurance. We are not responsible for any products damaged during transit or that we do not receive due to shipping carrier negligence and issues.
To process a return/exchange please contact firstname.lastname@example.org. Requests are typically processed within 2 business days. Once given the approval for a return/exchange, we will provide you with a RMA# and return shipping address. Once your product is received and inspected to confirm it follows the terms noted above, you will be notified & we will promptly process your refund or exchange. Refunds are processed using the same method as the initial purchase.
For your convenience, we offer an extended return and exchange policy during the holiday season. Purchases made between November 7 and December 31 have an extended return period through January 14 of the following year.